Refund Policy
Refund Policy
Important Information:
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30-day return right for products
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5-day delay for refunds
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No restocking fees
If for any reason you are not satisfied with your order, please contact us. At Zaprada, we strive to ensure that every customer is fully satisfied with the items purchased. If you are dissatisfied with the delivery or with a product, contact us and a member of our team will be available to assist you promptly.
How to return an order, partially or in full?
You may return your items within 30 days of receipt. Please note that the full value of the order will be refunded within 5 days of receiving the returned items. Return shipping costs will not be refunded.
Please follow these steps to return your items:
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Inform us of your return request by sending an email to contact@originalsglobaltrends.com
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Our customer service team will send you a return form.
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Send the items back. Shipping costs are the customer’s responsibility.
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You will receive your refund within 5 days of receiving the returned items.
Order Cancellation:
Cancellations are only possible within 30 minutes of order confirmation. After this period, cancellation is no longer possible. Send an email to contact@zaprada.com within the first 30 minutes if you wish to cancel your order.
Receiving Damaged Products:
If you receive damaged items, please contact us within 30 days of receipt. Send us a photo of the damaged item for faster resolution. We will replace the item free of charge on the first shipment, but we do not refund the amount paid. If the problem persists after two replacement attempts, we will refund the full value of your purchase.
Errors or issues with the product after use:
In case of manufacturing defects or issues after use, contact us by email at contact@zaprada.com for assistance.
Receiving Incorrect Items:
If you receive an incorrect order, contact us by email at contact@originalsglobaltrends.com for a free correction.
Frequently Asked Questions about our return policy:
What is the return deadline for a product?
You have 30 days from the date of receiving your order to return a product.
When will I receive my refund?
If the items are received and verified as undamaged, the amount will be refunded via the original payment method. Contact us with your tracking number to expedite the refund process.
Do I pay the return shipping?
Yes, return shipping costs are the responsibility of the customer. We will advise you to use tracked shipping to avoid any lost parcels.
How can I contact you?
Send us an email at contact@originalsglobaltrends.com for any assistance. We guarantee a response within 30 minutes to 24 hours.
I received a defective item. What should I do?
Send us a photo of the defective part by email for prompt assistance.
Return Form:
Click here
Product Return Address:
Name: MAIA & QUEIROZ ECOM
Address: CARLOS PONTE, nº 619,
City: RUSSAS / FATIMA
Postal Code:62906096
State: CEARA
Country: Brazil
Billing Address:
20 Wenlock Road, London, England N1 7GU, United Kingdom
Company Number: 16094170